Terms & Privacy
Working Together
At Perkins Paws, I treat all pets like family. To provide the best care, owners are responsible for ensuring all vaccinations and flea treatments are up to date. I require honest disclosure of any behavioural traits or medical needs during our free meet-and-greet to ensure a safe environment for all dogs in our care.
Your trust is my priority. I only collect necessary contact and pet details to manage our services and emergency protocols. All information is stored securely and never shared with third parties. I use your contact details solely for direct communication regarding your pet’s walks and well-being.
Your Data & Privacy
Cancellation Policy
Notice Periods
I understand that life happens. For any changes or cancellations, I kindly ask for at least 24 hours' notice. This allows me to offer the slot to another furry friend in need of care.
Late Fees & No-Shows
Cancellations made with less than 24 hours' notice will incur a 100% fee.
No-shows or cancellations at the door such as I arrive and your pet is unavailable I cannot gain access to your property will also be charged at the full service rate.
If I can fill your slot with another client at such short notice I will provide you with a full refund
How to Reschedule
Need to move things around? The quickest way to reschedule is to drop me a message or email. I'll do my best to find a new time that suits your schedule.
Hot Weather Policy
During hot weather, your dog’s safety comes first. I may adjust or shorten walks and will not walk dogs in peak temperatures (usually after 12noon but this is depending on °C). Where possible, I’ll choose cooler routes such as rivers, grassed areas or beaches, and avoid hot pavements. If a walk isn’t safe, we can discuss alternative arrangements so your dog is cared for and my time is covered
Payment Policy
Please refer to 'Bookings & Payments' page for all further information
Safety Protocols
Your pet's safety is my absolute priority. I adhere to strict guidelines to ensure every walk and home visit is secure, controlled, and stress-free.
Walking & Group Limits
I maintain a strict limit of 4 dogs per group walk to ensure full control. All dogs remain on-lead unless otherwise agreed that they are safe to be let off and we have gained full confidence
Home Access & Security
Your keys are stored securely with no identifiable addresses attached. I ensure all doors are locked and alarms are set upon leaving your property after a visit or walk. Please ensure there is clear access for me upon arrival to your property to collect your pet safely.
Injury & Emergency Procedures
I am fully trained in canine first aid. In the unlikely event of an emergency, I will follow an immediate contact protocol, starting with you and your nominated veterinarian. Owner is responsible for any veterinary costs.
Risk, Liability, Behaviour and Neutering
At Perkins Paws I take every precaution to ensure your dog is never paired with aggressive companions and acting swiftly to prioritise their safety in any conflict.
While I am dedicated to their protection, Perkins Paws cannot be held responsible for injuries or damages arising from natural canine interactions, including if a dog initiates a fight. To keep energy levels balanced, I am unable to accommodate dogs with dominant or overly persistent mounting or aggressive behaviours.
For the comfort of all, female dogs in heat cannot participate in group outings; however, I am happy to arrange individual solo walks during this time.
Owners retain full liability for any physical or property damage caused by their pet. Please note that Perkins Paws is not responsible for veterinary costs or third-party claims while your dog is in my care.
Owner responsbilities
-To help me provide the best possible care, owners must ensure that both the pet & owner questionnaire form is completed with as much detail as possible. Ideally this could be completed prior to your meet and greet appointment, this way I can discuss any of your pets needs during the appointment. All forms must be fully completed and returned before services with Perkins Paws can begin.
- Please leave a dog towel out available for me to use when returning after a walk (especially after the wet and windy ones)
- By law all dogs must be microchipped
- Owner must ensure they have clearly read, understood and agree to all terms, conditons and policies.